Solutions for when you’re home for the holidays
On the 8th day of Advent, Business Voice came to me…
That landlines on the phone are easy!
Do you have a VoIP softphone? Are you planning to switch off for the holidays but suddenly need to make an important call to a customer? Microsoft 365 Business Voice can help.
There are different ways to take your office landline out and about with you wherever you go. All you need is a device that Teams can be installed on and you’re good to go!
How can Microsoft 365 Business Voice help?
Microsoft 365 Business Voice is a modern cloud-based telephone solution (VoIP) that is able to integrate with the other Office 365 applications. It makes it easy for both small and medium organisations to use Microsoft Teams as a powerful telephone system!
More than this, Microsoft 365 Business Voice allows you to have your full office switchboard and call routing settings on your personal phone wherever you are, so you will never miss a call.
What more can Voice do?
If you’re home for the holidays, you may be wondering how you can remain connected to your office switchboard. Using VoIP technology, Microsoft 365 Business Voice allows you to call from any device, anywhere (as long as you have access to the internet). With the correct licensing, every user can be set up with their own DDI (direct dial-in). All calls will continue to go through the switchboard and users who are working from home can continue to make and receive calls just as they would in the office! All devices can be set to ring simultaneously across all connected devices but you have the ability to configure your settings to your own preference over a range of dates.
Business Voice is a replacement for traditional telephone providers and in-house phone systems. Because the phone and calling system is already a part of Teams, users are able to turn any Mac, PC, or mobile device into a working phone with the assigned Business Voice phone number.
In countries with support for Calling Plans, subscriptions to third-party telephone providers is no longer needed to manage phone numbers as Microsoft 365 takes over this role. In countries and regions where support for Calling Plans isn’t available, your telephone provider will not need to change at all. Read more about how this works here.
Answering messages are no more
Hopefully, your company has a policy to turn the switchboard off over holiday periods for events like Christmas. However, this doesn’t necessarily mean you wont receive any calls or messages. When a caller leaves a message, Business Voice allows for the message to be transcribed into written format. This is then emailed to the relevant phone numbers, helping to ensure messages will not go missing. Although the goal is not to be checking your messages when on holiday, sometimes having a quick peek at an email is enough to cure your curiosity and allow you to enjoy the rest of your day!
Micro Office Advent
Microsoft 365 Business Voice is a great way to ensure you stay connected! For more tips and tricks like this make sure to take a look at our Micro Office Huddle group where we share free bits of information about all-things technology!
This blog is the sixth in our Micro Office Advent! Make sure to check back on the page each day for more fun things just like this!
For more festive fun learning how Microsoft Forms can be used to create great surveys, read yesterday’s Advent post! Then, to read more about how you can connect with webinars, look at the next post in the series!
When will the Micro Office Huddle run?
The huddles will run on Tuesdays from 08:30 – 10:00. Join our Facebook group and sign up to join the huddle!